At Ridge Runner, we provide the support you need for the toughest trails. If your gear isn’t the right fit for your next summit, we’ll help you get sorted.

1. Return Window & Conditions

We accept returns within 30 days of your purchase.

• Like-New Condition: To qualify for a refund, the trekking poles must be unused and in original packaging.

• The "Living Room Test": You are welcome to extend the poles and test the grip/flick-lock mechanism inside your home. However, once the tips have touched dirt, rocks, or pavement, they are considered used and are no longer eligible for return.

• Complete Set: Returns must include all accessories (mud baskets, snow baskets, and rubber tips) that were included in the original package.

2. Damages, Defects & Safety

Your safety is our priority. If your poles arrive with a manufacturing defect (e.g., a faulty locking mechanism or a cracked carbon fiber shaft):

• Please contact [Your Email Address] within 7 days of receipt.

• Attach a photo of the defect. We will provide a pre-paid return label and send a replacement immediately.

• Note: Bending or snapping a pole due to a fall or getting it wedged between rocks is considered "accidental damage" and is not covered under the standard return policy.

3. Return Shipping

• Customer Choice: For standard returns (changed your mind, don't like the color), the customer is responsible for return shipping costs.

• Recommendation: Because trekking poles are long even when collapsed, we recommend using a trackable service to ensure the package reaches our warehouse safely.

4. Refund Process

• Once our team inspects the poles for trail wear, we will process your refund.

• The credit will be applied to your original payment method within 7-10 business days.

5. Exchanges

Need to swap aluminum for carbon fiber? Or a cork grip for foam? Please return your original item for a refund and place a new order for the preferred model to ensure fast delivery for your next trek.